本研究的目的：透過技術手段讓電腦能夠像人一樣感知周圍的環境和資訊。感知服務可以涵蓋多種領域，例如：計算機視覺、語音識別、自然語言處理、運動感知等。透過感知服務，電腦可以接受和理解來自外部世界的信息，這種信息可以是來自傳感器、網路或其他資料來源的信息。結果：好的服務品質相對地能提升人們的生活品質，本研究透過文獻回顧的方式去歸納服務、服務品質上的意涵，並由於科技的日新月異，網際網路已成為生活的一部分，因此文獻回顧當中的第三節將會討論社交媒體當中的服務，並將這些服務方式總結分析。結論：在現今競爭的環境下，因有好的服務品質，反映出好的服務呈現，故建議業者應更加致力於提升好的服務品質。

The purpose of this research is to enable computers to perceive the surrounding environment and information like humans through technical means. Perception services can cover a variety of fields, such as: computer vision, speech recognition, natural language processing, motion perception, etc. Through perception services, computers can receive and understand information from the outside world, which can be information from sensors, networks, or other data sources. Results: Good service quality can relatively improve people’s quality of life. This study summarizes the meaning of service and service quality through literature review. Due to the rapid development of technology, the Internet has become a part of life. Therefore, the literature the third section of the review will discuss services in social media and summarize and analyze these service methods. Conclusion: In today’s competitive environment, good service quality reflects good service presentation, so it is suggested that the industry should be more committed to improving good service quality.