近年來，配合行政院文檔資訊合一政策，各政府機關均積極建置新一代的公文及檔案管理資訊系統，藉此整合原本獨立運作之文書作業與檔案作業，以提升作業效率與品質。為深入了解各機關針對公文及檔案管理資訊系統的建置與運作情形，本研究透過實地訪談，以彙整相關業務的實施現況，並據此提出相關建議。為涵蓋較完整的觀點，本研究的訪談對象包括中央機關、地方機關、公文及檔案管理資訊系統廠商與公文電子交換系統廠商。根據訪談的結果，本研究提出相關建議方向，包括：線上簽核、跨機關陳核會稿、行動簽核、公文電子交換、系統驗證作業、文書格式、檔案法實施對象、產官學研互動與專業人才培訓。

In recent years, in line with the policy of “Integration of Official Documents and Records” of the Executive Yuan, most government agencies have been actively developing a new generation of Official Documents and Records Management Systems, which integrates the operations and managements of official documents and records to enhance efficiency and quality. In order to gain a better understanding of the establishment and operation of Official Documents and Records Management Systems among government agencies, the study conducted interviews to consolidate the current status and make recommendations accordingly. To cover a more complete point of view, this study interviewed with the Ministerial-level agencies, local agencies, and information systems vendors. Based to the results of the interviews, this study proposed some directions of suggestions: online approval with digital signature, cross-agency online routing and countersigning, electronically official documents exchange, information systems certification, official documents format, the scope of Archives Act, Industry-Government-Academia community interactions, and professional training on records management.