本文旨在驗證餐旅產業第一線員工之情緒勞務、工作倦怠與工作滿意度之間之關係，以及工作 倦怠於情緒勞務與工作滿意度之間關係之中介效果。本文運用便利抽樣與結構式問卷進行資料收 集，共計獲致有效問卷291 份。結構方程模式驗證之結果顯示，情緒勞務引發餐旅產業第一線員工 之工作倦怠與降低餐旅產業第一線員工之工作滿意度，工作倦怠對於餐旅產業第一線員工之工作滿 意度亦具負向之影響效果。此外，情緒勞務亦藉工作倦怠降低餐旅產業第一線員工之工作滿意度。

The purpose of this study is to examine the relationships among emotional labor, job burnout and job satisfaction, and the mediating effect of burnout on the relationship between emotional labor and job satisfaction. Convenience sampling method and structural questionnaire were used in this study to collect data. A total of 291 usable questionnaires were achieved. Results tested by structural equation modeling suggest that emotional labor induces job burnout and decreases job satisfaction of the frontline employees of hospitality industry. Job burnout also has a negative effect on the job satisfaction of the frontline employees of hospitality industry. Furthermore, emotional labor also reduces job satisfaction of the frontline employees of hospitality industry through job burnout.